Terms of Service

1. Agreement

These Terms of Service (the “Terms”) are a binding agreement between Revioli Labs, Inc. (“Revioli,” “we,” “us,” or “our”) and the company or other legal entity accepting them (“Customer” or “you”). They govern access to Revioli's websites, private beta, applications, APIs, connectors, reports, and related services (collectively, the “Service”).

If you accept these Terms for a company, you represent that you have authority to bind it. You must be at least 18 years old and use the Service only for legitimate business purposes. An order form, beta agreement, data processing addendum, or other signed agreement between us (each, an “Order Form”) controls if it expressly conflicts with these Terms.

2. Service and beta status

Revioli reads authorized business systems, organizes evidence, and may produce signals, rankings, explanations, forecasts, queues, drafts, or other decision-support material. Features described as beta, preview, experimental, illustrative, or unavailable may be incomplete, change without notice, or be withdrawn.

We may improve, replace, or discontinue features. We will not materially reduce a paid core feature during a committed subscription term without reasonable notice, except where necessary for security, law, third-party dependency changes, or to prevent harm.

The Service is not a system of record, payment processor, customer-communications platform, financial adviser, legal adviser, or substitute for professional judgment. Unless an Order Form expressly says otherwise, Revioli has no authority to contact your customers, modify connected systems, issue refunds, cancel subscriptions, or take other external action.

3. Accounts and workspace administration

You are responsible for your users, credentials, authorized domains, workspace settings, and all activity under your account. Keep login credentials confidential, use accurate registration information, and promptly notify us of suspected unauthorized access.

Workspace owners and administrators may invite or remove users, approve data sources, and control access. You are responsible for ensuring each user has a lawful need to access Customer Data and for revoking access when that need ends.

4. Customer Data and connected sources

“Customer Data” means data, files, records, content, and instructions submitted to the Service by or for Customer, or retrieved from a source Customer authorizes. Customer retains all ownership rights in Customer Data.

Customer grants Revioli and its contracted subprocessors a limited, non-exclusive, worldwide license to host, copy, transmit, transform, analyze, display, and create derived representations of Customer Data only to:

• provide, maintain, secure, troubleshoot, and support the Service;
• produce Customer-specific evidence, models, evaluations, and outputs;
• comply with law and enforce these Terms; and
• improve the Service within the limits in Section 5 and our Privacy Policy.

You represent that you have all rights, notices, consents, instructions, and lawful bases needed for Revioli to process Customer Data as described here. You must not provide payment-card numbers, authentication secrets, highly sensitive personal data, or unrestricted free-text exports unless we explicitly agree in writing to receive them.

Connected accounts

You authorize Revioli to access only the sources and permissions you approve. For Stripe, you should provide a restricted read-only credential with the minimum necessary permissions. You remain responsible for your relationship with each connected provider and may disconnect a source at any time.

5. Models, learning, and derived data

Revioli may use Customer Data inside Customer's workspace to configure, train, calibrate, test, evaluate, and operate Customer-specific models and features. Tenant-specific records, outputs, and calibration artifacts are not provided to another customer.

“De-identified Data” means data processed so it cannot reasonably identify Customer, a user, or another individual. “Aggregated Data” means statistics or patterns combined across multiple records or customers so no underlying person or customer is reasonably identifiable.

Customer authorizes Revioli to create De-identified Data and Aggregated Data from use of the Service and to use them to operate, benchmark, test, secure, develop, train, evaluate, and improve Revioli's internal products and models. Revioli may retain and use this material after Customer Data is deleted, provided it remains non-identifying and Revioli does not attempt to re-identify it.

Revioli owns its software, model architecture, generalized model parameters, evaluation methods, and improvements. Customer owns Customer Data. Nothing in this section permits Revioli to disclose Customer's identity, confidential business information, or identifiable records in a benchmark, model output, publication, or marketing claim without written permission.

If an Order Form or data processing addendum imposes stricter model-training limits, those limits control for that Customer.

6. Acceptable use

You will not, and will not help anyone to:

• use the Service unlawfully or violate another person's privacy, confidentiality, intellectual-property, or contractual rights;
• upload malware, secrets unrelated to an approved connector, payment-card data, or data you are not authorized to process;
• probe, bypass, disable, or interfere with security, tenant isolation, usage limits, access controls, approval gates, or audit trails;
• reverse engineer the Service except where applicable law makes that restriction unenforceable;
• use outputs as the sole basis for employment, credit, insurance, housing, health, legal, or similarly consequential decisions about a person;
• represent illustrative, synthetic, uncertain, or unavailable outputs as verified facts; or
• resell or provide the Service to third parties unless an Order Form permits it.

7. Intellectual property and feedback

Revioli and its licensors retain all rights in the Service, documentation, software, interfaces, designs, models, and methods. Subject to these Terms and any Order Form, Revioli grants Customer a limited, non-exclusive, non-transferable right to use the Service during the applicable subscription or beta period.

You may provide suggestions or feedback. Revioli may use feedback without restriction or payment, but will not publicly identify Customer as its source without permission.

8. Confidentiality, security, and privacy

Each party may receive non-public information that should reasonably be understood as confidential. The receiving party will use it only for the relationship, protect it with reasonable care, and disclose it only to personnel and contractors who need it and are bound by confidentiality obligations. These duties do not cover information independently developed, lawfully received without restriction, or publicly available without breach.

Revioli uses administrative, technical, and organizational measures designed to protect Customer Data, including access controls, tenant boundaries, restricted credentials, and encryption in transit and at rest where supported. No service is perfectly secure, and Customer remains responsible for endpoint security and permissions it grants.

Our Privacy Policy explains how we handle personal data. Where Revioli processes personal data on Customer's behalf, Customer is the controller or business and Revioli is the processor or service provider, unless applicable law or an Order Form requires a different classification. We will make a data processing addendum available where legally required.

9. Fees and taxes

Fees, billing periods, usage limits, and payment terms are stated in an Order Form or at checkout. Unless stated otherwise, fees are non-refundable and exclude taxes. We may change future pricing with notice; a change does not apply retroactively to a committed paid term.

A free scan, trial, or private-beta workspace may be limited or discontinued at any time and does not guarantee future free access.

10. Third-party services

The Service may interoperate with Stripe, Supabase, Trigger.dev, hosting providers, analytics, email, or other third-party services. Their terms govern your direct use of them. Revioli is not responsible for a third party's service, outage, change, or handling outside Revioli's control, but remains responsible for its own contractual obligations concerning subprocessors.

11. Suspension, termination, and data return

Either party may terminate a free beta at any time. Paid-term termination rights are stated in the applicable Order Form. We may suspend access when reasonably necessary to prevent a security incident, unlawful use, harm to another customer, non-payment, or material breach. Where practical, we will give notice and an opportunity to cure.

After termination, Customer may request a reasonable export where supported. We will delete or return Customer Data according to the Order Form, applicable data processing addendum, our Privacy Policy, and legal retention requirements. De-identified Data and Aggregated Data may be retained under Section 5.

12. Disclaimers

To the maximum extent permitted by law, the Service, beta features, and outputs are provided “as is” and “as available.” Revioli disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing.

Revioli does not warrant that the Service will be uninterrupted or error-free, that every risk will be detected, that an explanation or prediction is correct, or that any action will prevent churn, retain revenue, or produce a particular business result. Customer must independently review evidence and outputs before acting.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility.

Except for amounts owed, breach of confidentiality, violation of the other party's intellectual-property rights, Customer's indemnity obligations, fraud, willful misconduct, or liability that law cannot limit, each party's total liability arising from the Service will not exceed the fees Customer paid Revioli for the Service during the 12 months before the event giving rise to the claim. If Customer paid no fees, Revioli's total liability will not exceed USD 100.

14. Indemnity

Customer will defend and indemnify Revioli and its personnel against third-party claims, damages, and reasonable costs arising from Customer Data, Customer's lack of authority to provide or connect data, Customer's unlawful use of the Service, or Customer's material breach of Sections 4 or 6. Revioli will promptly notify Customer of a covered claim and reasonably cooperate; Customer may not settle a claim in a way that admits fault by or imposes obligations on Revioli without consent.

15. Changes to these Terms

We may update these Terms as the Service or law changes. We will post the updated date and provide additional notice before a material change takes effect. A material change that expands use of identifiable Customer Data for model training will not apply retroactively without the notice and permission required by law or contract.

16. General

Neither party may assign these Terms without the other's consent, except to an affiliate or in connection with a merger, reorganization, or sale of substantially all relevant assets, provided the assignee assumes these obligations. Neither party is liable for delay caused by events beyond reasonable control.

If an Order Form specifies governing law and venue, it controls. Otherwise, these Terms are governed by the laws applicable at Revioli's principal place of business, without regard to conflict-of-laws principles, and disputes must be brought in courts with jurisdiction there. Mandatory legal rights remain unaffected.

These Terms, the Privacy Policy, and any applicable Order Form are the entire agreement about the Service. If any provision is unenforceable, it will be limited to the minimum extent necessary and the rest will remain effective. Failure to enforce a provision is not a waiver. Notices may be delivered electronically.

17. Contact

Questions about these Terms or requests for an Order Form or data processing addendum can be sent to: